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Return and Refund Policy

Return and Refund Policy

At PetWorld, we are committed to providing you with high-quality products and ensuring your satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer the opportunity to return or exchange your products under the following conditions.

1. Right of Withdrawal

In accordance with applicable legislation, you have the right to withdraw from your purchase within 14 days from the receipt of the products, without providing a reason. This right of withdrawal is valid only for products purchased directly from our website.

2. Return Conditions

To exercise your right of withdrawal, please contact us at the following address:
PetWorld
71-75, Shelton Street,
Covent Garden,
London, WC2H 9JQ,
UNITED KINGDOM

Email: support@petworld.com
Phone number: [Your phone number]

We will provide you with detailed instructions for returning your products.

The following conditions must be met for your return to be accepted:

  • Products must be returned in their original condition (unused, unopened, and in their original packaging).
  • Items must not have been damaged, altered, or used.
  • You must provide proof of purchase (receipt or order confirmation email).

3. Non-returnable Products

Certain products may be excluded from our return policy due to their nature. These products include:

  • Custom or personalized products.
  • Perishable items (e.g., pet food).
  • Opened or used products for hygiene and safety reasons.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the product is defective or not as described. We recommend using a tracked shipping service for returns, as we cannot be held responsible for lost or damaged items during transit.

5. Processing Returns

Once we receive the returned products and verify their condition, we will process either an exchange or refund, based on your preference. The refund will be issued within 14 days of receiving the returned products. Refunds will be processed using the same payment method used during the purchase.

6. Exchanges

If you would like to exchange a product, please contact us at support@petworld.com for instructions on how to proceed with the exchange. Exchanges are subject to stock availability.

7. Refunds

Refunds will be issued to the original payment method. If you paid by credit card, the refund will be credited to your card. If you paid via PayPal, the refund will be issued to your PayPal account.

8. Refund Timeframes

Refunds will be processed as quickly as possible after the return has been inspected. Please allow up to 14 days for the amount to appear on your bank account or PayPal.

9. Faulty or Incorrect Products

If you receive a faulty or incorrect product, please notify us within 14 days of receiving the item. We will arrange for the product's return, and, depending on your preference, a replacement or refund will be processed.