These Terms and Conditions (T&Cs) govern the contractual relationship between PetWorld and its customers. By using our website and making a purchase, you explicitly accept these terms.
PetWorld
71-75, Shelton Street,
Covent Garden,
London, WC2H 9JQ,
UNITED KINGDOM
Email: support@petworld.com
Phone number: [Your phone number]
These T&Cs aim to define the conditions under which PetWorld sells pet products via its website.
The products available for sale are those described on the PetWorld website. We strive to ensure that the information on the products (descriptions, prices, images) is accurate and up-to-date. However, errors may occur, and we reserve the right to correct these mistakes without prior notice.
To place an order, you must:
The order is considered accepted as soon as we send you an order confirmation email.
The prices of our products are listed in [currency, e.g., GBP, EUR, USD], including VAT (unless stated otherwise). Shipping costs will be added to the total order, and these costs will be clearly shown before the payment.
PetWorld reserves the right to change its prices at any time. However, these changes will not affect orders that have already been confirmed.
Payment for products can be made by credit card, PayPal, or any other available payment method on the site. Payment must be made in full before the products are shipped.
Orders will be shipped to the address provided by the customer. Shipping costs and delivery times vary depending on the delivery location and the chosen method. Delivery times are provided as an estimate and may vary depending on product availability and shipping carriers.
In the event of a shipping delay, PetWorld will inform the customer as soon as possible.
In accordance with applicable legislation, you have the right to withdraw from your order within 14 days from the receipt of the products, i.e., cancel your order and return the products, provided they are in their original condition (unused and in their original packaging).
Return shipping costs are the customer's responsibility, unless the product is defective or not as described.
All our products are subject to the legal warranties in force. In case of a defective or non-compliant product, PetWorld commits to replacing or refunding the product, provided it is returned in its original condition, with proof of purchase.
PetWorld is not liable for any direct or indirect damages resulting from the use of products purchased from our website, except in the case of gross negligence or willful misconduct.
All elements of the PetWorld website, including texts, images, logos, and videos, are protected by copyright and other intellectual property rights. No use, reproduction, or distribution of these elements is allowed without prior consent from PetWorld.
For more information on how we collect and process your personal data, please refer to our Privacy Policy.
PetWorld reserves the right to update these terms and conditions at any time. All changes will be posted on this page and will take effect immediately. We encourage you to regularly review this page.
These T&Cs are governed by UK law. In case of a dispute, the customer may contact PetWorld to attempt an amicable resolution. If not resolved, the dispute will be submitted to the competent jurisdiction.
For any questions or complaints regarding our products or services, you can contact us at:
PetWorld
71-75, Shelton Street,
Covent Garden,
London, WC2H 9JQ,
UNITED KINGDOM
Email: support@petworld.com
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